Refund policy
Return & Refund Policy
We want you to feel confident in your purchase and appreciate your support of Built On A Rock Life.
Returns
We accept returns on eligible physical products within 30 days of delivery.
To be eligible for a return, items must be:
- unused and in their original condition,
- returned in original packaging when possible,
- and accompanied by proof of purchase.
To begin a return request, please contact us at:
contact@boarbarn.com
If your return is approved, we will provide instructions for returning your item.
Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Return address:
Boar Barn LLC, 5120 NW Dunn Rd., Fort Pierce, FL 34981
Digital Products
Due to the nature of digital downloads, digital products and downloadable Foundation Planners are non-refundable once access or download has been provided.
However, if you experience any issues accessing, downloading, or using your digital product, please contact us and we will gladly work to resolve the issue.
Damaged or Incorrect Orders
Please inspect your order upon arrival.
If your item arrives:
- damaged,
- defective,
- or incorrect,
please contact us as soon as possible at:
contact@boarbarn.com
We will review the issue and do our best to make it right.
Non-Returnable Items
The following items are not eligible for return:
- digital downloads, and
- personalized or custom products.
If you have questions about a specific item, feel free to contact us before purchasing.
Exchanges
If you would like to exchange an item, the fastest option is typically to:
- request a return for the original item (if eligible),
- and place a separate order for the replacement item.
Refunds
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved, refunds will be issued to your original payment method. Please note that banks and credit card providers may require additional processing time.
If you have not received your refund within 15 business days after approval, please contact us at:
contact@boarbarn.com